// process
Tell us what’s not working. Here’s exactly how we’d fix it.
Pick the problem that sounds like you. You’ll see our process, what you get at each step, and how to start a conversation.
// which one sounds like you?
Pick your problem
) protect
Website down, broken, slow or hacked?
// sounds familiar?
- The site will not load, or shows a 500 or database error
- A white screen or “critical error” after an update
- Spam pages, strange redirects or a browser malware warning
// what changes for you
Your site is back, you know what went wrong in plain language, and you have a plan to stop it happening again.
Triage
Confirm the problem, its impact and what changed recently.
→ as a priority
Stabilise
Restore service from backup or roll back the change.
→ site back online
Find the root cause
Check logs, code, plugins, hosting and DNS.
→ cause identified
Fix & harden
Repair the cause, clean malware and close the hole.
→ fix verified
Prevent
Tested updates, backups and monitoring so it does not happen again.
→ maintenance plan option
( build
Need to build an app or software product?
// sounds familiar?
- You have an idea, but not the team to build it
- You are unsure what an app will cost or how long it takes
- An existing product is slow to change or hard to scale
// what changes for you
A clear scope and cost before you commit, working software you can see every two weeks, and code you own.
Discovery
Users, goals, must-have features and constraints.
→ product brief
Scope & estimate
Feature list, architecture, timeline and a written estimate.
→ scope + estimate
Design & prototype
User flows, UI design and a clickable prototype.
→ approved prototype
Build in sprints
Working software every two weeks, with demos.
→ MVP or release
Launch & grow
Release, monitoring, feedback and the next round of features.
→ live product
( automate
Too much manual work? Want to put AI to work?
// sounds familiar?
- People copy data between systems by hand
- Customers wait for answers your team repeats every day
- You know AI could help, but not where to start
// what changes for you
Fewer repetitive tasks, faster answers for customers, and AI that is tested, safe and connected to the systems you already use.
Process map
Find the repetitive work that costs the most time.
→ automation shortlist
Pick quick wins
Rank ideas by time saved, risk and effort.
→ prioritised plan
Build & connect
Automations, AI agents or chatbots connected to your tools.
→ first automation live
Test with your team
Run alongside people, check accuracy, add safeguards.
→ approved for daily use
Measure & expand
Track hours saved and move to the next process.
→ monthly report
( build
Website looks outdated?
// sounds familiar?
- It no longer reflects your company or brand
- It is hard to update, so it falls behind
- It looks poor on mobile and loads slowly
// what changes for you
A website that looks like the company you are today, is easy for your team to update, and keeps the rankings you already have.
Audit
Review content, SEO, analytics and what is worth keeping.
→ redesign brief
Plan & wireframe
Sitemap, page layouts and platform choice.
→ approved wireframes
Design
Custom, on-brand design for every page template.
→ approved design
Build & migrate
Development, content move and SEO-safe redirects.
→ staging site
Launch & measure
Go-live, tracking and checks that rankings hold.
→ live site
) get found
Not showing up on Google or in AI answers?
// sounds familiar?
- Competitors rank for the services you sell
- Your business is missing from Google Maps results
- ChatGPT and AI Overviews recommend other companies
// what changes for you
You show up when buyers search for what you sell — in Google, in Maps and in AI answers — and you can see the leads it brings.
SEO & AI audit
Technical health, keywords, competitors and AI visibility.
→ audit + keyword map
Fix the foundation
Speed, indexing, structure and schema.
→ technical fixes live
Pages that answer buyers
Service pages and content built around real searches.
→ pages live
Authority & mentions
Links, reviews and citations that search and AI trust.
→ mentions earned
Report & improve
Rankings, AI citations and leads, every month.
→ monthly report
' grow
Traffic or ad spend, but not enough leads?
// sounds familiar?
- Visitors arrive but few get in touch
- Ad costs keep rising while lead quality falls
- Nobody can tell which channel brings customers
// what changes for you
More of your existing traffic turns into enquiries, ad budget goes to what works, and you can see which channel brings customers.
Funnel & tracking audit
Find where visitors drop off and fix tracking.
→ audit + tracking plan
Fix the biggest leaks
Clearer pages, shorter forms, better offers.
→ quick wins live
Landing pages & campaigns
Pages matched to each ad and audience.
→ campaigns live
Test & optimise
A/B tests and weekly campaign changes.
→ test results
Report on pipeline
Leads, cost per lead and revenue — not just clicks.
→ monthly report
Weekly updates and a single point of contact.
Code, accounts, data and content.
Nothing goes live without testing.
Confidential by default.
// faq
Process FAQs
What working with us looks like.
How long does a project take?
It depends on the problem. Emergency fixes can take hours; websites and apps take weeks to months; SEO and growth work runs month by month. You get a written timeline before work starts.
Who will I work with?
One project lead who stays with you, plus the specialists your project needs. No hand-offs between agencies.
What if the scope changes?
We agree changes in writing before doing them, with the effect on time and cost made clear.
What happens after launch?
We can support, maintain and keep improving what we built — or hand everything over with documentation. You own it either way.
What do you need from us?
Access to the right accounts, a decision-maker for approvals, any content or data we need, and feedback within the agreed windows.
// not sure which one?
Just tell us what’s happening
Describe the problem in your own words — we’ll work out the right fix together.